Returns & refunds
Wrong size, or a print that isn't right? Here's exactly how it works.
Window
Tell us within 7 days of delivery. Email or WhatsApp with your order number. After 7 days we can't accept a return, because drops are produced in small runs and we can't resell a tee that's been sitting in a wardrobe.
Condition
Unworn, unwashed, tags still on, in the original packing. A tee that's been worn, washed or altered can't be returned — printed cotton shows it, and we can't sell it on to anyone else.
Damaged, faulty or wrong item
This one is on us. Send a photo within 48 hours of delivery and we'll replace it or refund you in full, including both shipping charges. You don't need to send anything back first and you won't pay return postage.
Changed your mind
One free size exchange per order, if that size is still in stock — we post the replacement once the original is on its way back. If you'd rather have the money, we refund the price of the tee; the original shipping charge and ₹79 return courier are deducted.
Cancelling an order
Before dispatch, we'll cancel and refund in full — just tell us quickly, because we pack fast. Once the parcel is with the courier it's a return rather than a cancellation, and the rules above apply.
How refunds reach you
Back to the original payment method, always. Refunds are issued within 5–7 working days of the return reaching us, or of us agreeing a refund on a faulty item, and your bank may take a few days more to show it. We'll email you when it's sent.
What we can't take back
Anything outside the 7-day window, anything worn or washed, and anything returned without telling us first — an unannounced parcel can't be matched to an order.
Last updated 21 September 2026. Mad Realm is operated by Shivansh Singh, 658, Shiv Shankar Puram, Ahirwan, Kanpur, Uttar Pradesh 208007, India.